Privacy Policy

1. Overview

Wagzly respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our website, software, onboarding forms, and related services.

Wagzly is a business platform used by grooming professionals. Businesses using Wagzly control the customer data they enter into the platform.

2. Information We Collect

We may collect information such as:

• business and account information, such as name, email, and phone number;
• customer contact details entered by businesses;
• pet information, pet photos, grooming notes, and related records;
• appointment, payment, and onboarding form information;
• communication preferences, including SMS opt-in status;
• message-related data, such as timestamps, delivery status, and consent records;
• device and usage information, such as device type, browser, IP address, and interaction data; and
• location information, if enabled for route, map, or scheduling features.

3. How We Use Information

We use collected information to:

• provide and operate Wagzly services;
• support client onboarding, scheduling, appointment, payment, and communication workflows;
• send notifications, reminders, and service-related messages when enabled;
• improve product functionality and user experience;
• communicate about the service, updates, and support matters;
• maintain security and prevent fraud or misuse; and
• comply with legal obligations.

4. SMS and Communications Data

If messaging features are used, Wagzly may store information related to communication preferences, message status, timestamps, and consent records.

Businesses using Wagzly are responsible for collecting any required consent before sending messages to customers.

Messaging services may be provided through third-party providers such as SMS delivery providers and carrier networks.

5. Sharing of Information

We do not sell personal information.

We may share information with trusted third parties when reasonably necessary to operate the service, comply with the law, or protect rights and security, including:

• cloud hosting, storage, and database providers;
• messaging and SMS delivery providers;
• analytics, performance, and error-monitoring tools;
• payment processors, if payment features are used; and
• legal authorities when required by law.

6. Payments

If payment features are used, payment processing may be handled by third-party payment providers. Wagzly does not store full payment card details.

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and meet legal obligations.

8. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

9. Your Choices

Depending on your relationship to Wagzly and applicable law, you may have the right to request access, correction, deletion, or limitation of certain personal information. You may also opt out of certain communications where applicable.

Businesses using Wagzly may manage customer information within the platform.

10. Account and Data Deletion

Users may request deletion of their account or data by contacting us at support@wagzly.app. We will process deletion requests in accordance with applicable laws and operational requirements.

11. Children's Privacy

Wagzly is not directed to children, and we do not knowingly collect personal information directly from children.

12. Third-Party Services

Our service may rely on third-party platforms or providers. Their handling of information is governed by their own privacy practices and policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted unless otherwise stated.

14. Contact

For questions about this Privacy Policy, contact us at: support@wagzly.app